All Sales Are Final

At Sri Ranga's Silks, every saree and piece of jewellery is a considered, handcrafted purchase. We do not offer returns, exchanges, or refunds on any order once it has been placed. Please review product details, measurements, and images carefully, and choose wisely before completing your purchase.

1. No Returns or Refunds

Due to the bespoke and delicate nature of our silk sarees and temple jewellery, we are unable to accept returns, process exchanges, or issue refunds for change of mind, incorrect sizing, or personal preference. By placing an order with Sri Ranga's Silks, you acknowledge and accept that all purchases are final.

2. Please Choose Wisely

We encourage you to read each product description thoroughly, including fabric, dimensions, colour notes, and care instructions, before ordering. Colours may vary slightly from screen to screen due to photography lighting and your device settings. If you have any questions about a product, please contact us before placing your order — we are happy to help you make the right choice.

3. Damaged or Incorrect Items

In the rare event that your order arrives damaged, or you receive an incorrect item, please contact us within 24 hours of delivery with your order number and clear photographs of the item and packaging. We will review the matter promptly and, where applicable, work with you in accordance with your rights under UK consumer law to resolve the issue.

4. Your Statutory Rights

This policy does not affect your statutory rights as a consumer under applicable UK consumer protection legislation. If you believe an item is faulty or not as described, please reach out and we will address your concern in line with those rights.

Terms & Conditions

The terms that govern your use of Sri Ranga's Silks.

These Terms & Conditions ("Terms") apply to your use of the Sri Ranga's Silks website and online store. By browsing our site, creating an account, or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. Orders

All orders placed through our website are subject to acceptance and availability. We reserve the right to decline or cancel any order at our discretion. If we cancel an order after payment has been taken, we will issue a full refund for that order. By submitting an order you confirm that the details provided are accurate and complete.

2. Pricing

All prices are listed in British Pounds Sterling (GBP) and include applicable taxes where required. Prices are subject to change without notice, but the price confirmed at the time your order is placed is the price you will be charged. We make every effort to display accurate pricing; where an error is apparent, we may contact you for confirmation or cancel the order with a full refund.

3. Payment

Payment is processed securely through our hosted checkout provider. We do not store your full card details. By placing an order you authorise us to charge the nominated payment method for the total amount shown, including any applicable shipping fees.

4. Delivery

We offer free insured shipping across the UK. Delivery times are estimates and may vary due to circumstances beyond our control. Risk in the goods passes to you upon delivery. Please inspect your order on arrival and notify us within 48 hours of any damage or discrepancy, as set out in our Returns & Refund Policy.

5. Product Details

We take care to ensure product descriptions, images, and measurements are accurate. However, handwoven silks and handcrafted jewellery are unique; minor variations in weave, colour, and finish may occur and are part of the artisan character of each piece. Colours may appear differently depending on your screen and lighting.

6. Customer Accounts

To place an order you may create an account with your name, email, and a password. You are responsible for keeping your account credentials confidential and for all activity under your account. You must be at least 18 years old to create an account and make a purchase. We may suspend or terminate accounts that breach these Terms.

7. Returns & Refunds

All purchases are final. We do not offer returns, exchanges, or refunds. Please review product details carefully and choose wisely. For damaged or incorrect items, please contact us within 24 hours of delivery. Full details are in our Returns & Refund Policy.

8. Intellectual Property

All content on this website — including the Sri Ranga's Silks name, logo, product photography, descriptions, and design — is the property of Sri Ranga's Silks and protected by intellectual property laws. You may not reproduce, copy, distribute, or use any content without our prior written permission.

9. Liability

To the fullest extent permitted by law, Sri Ranga's Silks shall not be liable for any indirect, incidental, or consequential loss arising from your use of our website or products. Our liability is limited to the value of the order in question. Nothing in these Terms limits any statutory rights you may have as a consumer under UK law.

10. Contact

If you have any questions about these Terms or your order, please contact us at srirangassilks@gmail.com or through our contact page.

11. Applicable Law

These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer rights you may have in your country of residence.